Jan. 30, 2018—Holleran Consulting, a firm that specializes in conducting resident satisfaction surveys for Life Plan communities (also known as CCRCs), has awarded Kendal at Granville its Highest Honors “in recognition of … outstanding efforts in providing the highest levels of service to [its] residents.”
Holleran’s award citation congratulates Kendal at Granville for “achieving scores that exceed the 90th percentile and are significantly above our National Benchmark for several Independent Living survey factors.”
The following Independent Living survey factors achieved Highest Honors for Kendal at Granville:
Administration/Management, including fulfillment of original residence and care agreement, fulfillment of expectations as promoted by marketing, adequate resident orientation, quality of Billing Department, accessibility of the Executive Director, accessibility of the Department Directors, fairness in administration of policies, and opportunity for resident input.
Community/Environment, including appearance of exterior grounds.
Community Life, friendliness/courtesy of staff, staff’s respect for privacy, availability of services outside of normal business hours (maintenance, security), and responsiveness to inquiries/problems.
Kendal at Granville Specific Factors, including understanding of the criteria for transition between levels of care.